Change of Mind
Plumbword is pleased to offer a 365-day return policy giving you peace of mind in case you need to return an unwanted item.
If you change your mind about the product when you receive it, you can notify us any time within 365 days and return it at your own cost for a full refund. Any refunds will be made within 14 days of receiving your returned item. You are expected to cover the cost to return the item and your initial delivery charge will not be refunded. Items must be returned in a re-saleable condition.
To proceed with your return please manage your order here.
If any product purchased from us, that is not supported by field engineers (see below), develops a fault within the first 12 months of use we will refund the cost of the goods and the delivery charge, please manage your order here to process this.
Products Supported By Field Engineers
Some major brands operate their own field engineer service and will not accept returns unless one of their engineers has visited and confirmed that it is the product that is faulty (not the installation). This applies to Saniflo, Mira, Triton, Aqualisa, Stuart Turner, Salamander, Insinkerator, Grundfos, Ideal Boilers, Vailliant Boilers and Flavel Fires. Returns will not be accepted for these brands unless an engineer has confirmed the fault.
Damaged On Arrival
In the unlikely event that your order is damaged on arrival then please follow the procedure below.
For small item deliveries that arrive with carriers please inspect the goods as soon as possible after the delivery to ensure they are as per your order. We need to have been contacted within 7 days to advise of any damage. Any delay in reporting problems to us could affect your right to a refund.
For bulky deliveries that arrive on pallets, you agree to check the goods for damage before signing the driver's delivery note. If you do not check the goods and sign to confirm they were received in good condition the driver will not leave them and they will be returned to us. They will not accept delivery notes marked with the words unchecked or any other term designed to obviate the need to check the delivery before signing for it. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage. Please manage your order here to process this.
The address for all returns is as follows:
Plumbworld Returns Centre
Unit 6, Block A,
Crab Apple Court
Crab Apple Way, Vale Business Park
Please ensure the item is well packed as we are unable to provide refunds for products that are returned to us damaged.
For Health and Safety reasons it is not possible for members of the public to come onto the site to return orders. This would need to be arranged via courier to ensure total safety for our customers and workers.