How We Deliver your Order
All delivery times quoted are based on your goods leaving the warehouse, and NOT from the time you place your order. If you order a product that cannot be delivered in the timescale shown we will contact you to let you know and give you the opportunity to change your order. Please do not arrange to have an installer on site until after the goods have arrived and you have checked them. (We will not pay abortive installation costs in the event that the item is damaged in transit or not suitable for any reason).
We use a number of couriers to deliver our parcels. The courier used will depend on what you order and where the items are being delivered to. The courier used for your order will be made clear to you once your order has been dispatched. You will be supplied with tracking information to enable you to see the most up to date information regarding your delivery. You will also be supplied with contact details for the carrier who will be delivering your order.
For Small Products
You will be e-mailed with the consignment number and carrier details so you can track your delivery on-line.
Small Parcel Deliveries May be Made at any time up until 9:00pm, so please don’t panic if your parcel has not arrived by 5:00pm.
For Large Products
You will be e-mailed/telephoned with the consignment details directly by the transport company to arrange a suitable time for delivery.
To keep our cost to you as low as possible, the standard Pallet Deliveries are made by a single driver, who will not be able to move large items. They will deliver your order on a pallet to the outside of your address and for heavy and bulky items, this means that you may need to arrange for someone to be available to help you move your goods. Some drivers may assist with moving heavy items, but others due to age or physical issues will not be willing to.
The carriers will require a signature for the goods at the delivery address, so somebody needs to be there on the day of delivery. If the delivery is to a communal building (e.g. a block of flats) you should be aware that the carrier company drivers will not carry heavy loads on their own and they will need to see identification before leaving the goods. (This is to protect you from credit card fraud)