Contact Us

Problem With Your Order?

Arrange a Return - Click Here
Report a Damaged Delivery - Click Here

Report a Faulty Product - Click Here



For customer services please email:

[email protected]

For our sales experts please email:

[email protected]

For technical advice please email:

[email protected]

 All customer service emails are responded to on a first come first served basis. We aim to reply to all e-mails within 1 working day. Please do not re-send emails about the same issue as this will reset the date of your enquiry and put you at the bottom of the queue. When you send us an email you will receive an automated reply with a reference number on it. If you don't receive this reply then we have not received your email and you should check that you have sent it to the correct email address as shown above.


Please write to us at:

Online Home Retail Ltd t/a Plumbworld

Units 2, 3 and 4 Millennium Court

Enterprise Way


Worcs WR11 1GS  

UK Based Customer Service Centre

Have any questions? Our friendly UK-based staff will answer any questions or queries you may have.
Contact us by Phone

Sales / Customer Services

01386 800750

Monday: 7:00am - 6:30pm
Tuesday: 7:00am - 6:30pm
Wednesday: 7:00am - 6:30pm
Thursday: 7:00am - 6:30pm
Friday: 7:00am - 6:30pm
Saturday: CLOSED
Sunday: CLOSED

Note: Calls may be recorded and monitored for training purposes


Monday: 8:00am-1:00pm

Tuesday: 8:00am-1:00pm

Wednesday: 8:00am-1:00pm

Thursday: 8:00am-1:00pm

Friday: 8:00am-1:00pm

Saturday: CLOSED

Sunday: CLOSED

Call Centre

Online Home Retail Limited (trading as Plumbworld) , UK Company No. 03852312, VAT No. 302 2397 40

Registered Office Address: Plumbworld,Millennium Court, Enterprise Way, Evesham, Worcestershire, United Kingdom, WR11 1GS