Frequently Asked Questions
1. - Do you have a showroom?
We can offer the lowest prices because we are an internet only business, we don't have any showrooms or retail outlets.
We do offer next day delivery and a hassle-free returns process, so why not take the plunge and join the one million plus customers who have bought online with us since 1999.
2. - Can I collect my order?
Yes, you are more than welcome to come and collect your order from our warehouse in Evesham*. You will need to confirm with our sales team that you want to collect your order before you complete the purchase. You will also need a form of ID and a copy of the confirmation email for the order you are collecting when you arrive to collect.
The warehouse is open from 8am – 2pm, Monday – Friday. The address to collect from is below:
Units 2, 3 and 4 Millennium Court
*please note, this is only a warehouse and we do not offer the facility to view any products before collection.
3. - What is the standard delivery time?
Delivery time can vary depending on what you have ordered and where you live. We aim to dispatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons this can be delayed. We do show up to date stock information for each product on our website. Once you have placed an order you will be kept fully updated on the progress of your order and will be provided with a tracking link which will allow you to see the most up to date information about where your order is.
4. - Do you have an item in stock?
We do show up to date stock information for each product on our website. This information can be found under the add to basket button.
5. - How much is delivery?
FREE Standard Delivery for parcels to England, Wales and Scotland
Large Item Pallet Delivery Costs Are From £29.97
The exact charge depends on the size of pallet required (Single or Double) and the distance from our distribution warehouse in Evesham Worcestershire.
Enter your postcode at the checkout for the exact cost of your delivery.
6. - Do you have a telephone number I can call you on?
We do now offer support by telephone. Please give us a call on 01386 800750 with any enquiries, our telephone line opening hours can be found here. If you would like to contact us by email please use [email protected] We aim to reply to all e-mails within 24 hours.
7. - How do I return an item?
8. - Do you offer any coupons or vouchers?
We do occasionally have a promotion that involves a coupon or voucher. Click this link to our home page where you will find details of any current vouchers that are available. There is a specific field on our checkout to enter the details for any coupons or vouchers we offer.
9. - Where is my order?
We keep you fully updated via e-mail on the progress of your order. However, you can also track your order via our website. Please see the following link - Track Your Order.
10. - What happens if I have ordered the wrong item?
If you have ordered the wrong item or an item that doesn't fit it is down to you to return the item to us. However, we would draw your attention to the Distance Selling Regulations (DSR) that require you as the consumer to have honoured your duty of care for the products within the cancellation period. For more detailed information on the returns policy please see the following link Returns Policy. All returns must be sent to the following address:
Online Home Retail Ltd
Units 2, 3 and 4 Millennium Court
Worcs WR11 1GS
11. - Can you send me a brochure?
Because our range of products and prices is constantly being updated, it proved impractical to offer a printed brochure as it would be out of date as soon as it is printed. You can see our up to date product range on our website, each of our products has a photograph and description on the website.
12. - How do I cancel an order?
You will need to e-mail us on [email protected]. You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.
13. - Where can I find dimensions for a product?
Where applicable we aim to show dimensions for all products we offer. If dimensions are available for a product they will be found under the 'Technical' tab on the specific product page.
14. - What is the Waste Electrical and Electronic Equipment Regulation (WEEE)?
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community directive on waste electrical and electronic equipment which, together with the RoHS Directive, became European Law in February 2003, setting collection, recycling and recovery targets for all types of electrical goods. For more information Click Here.
15. - What is the Shopper Discounts and Rewards Pop-up I receive after checkout?
Shopper Discounts and Rewards is an online shopping savings programme, offering members great cash rebates at hundreds of well known online retailers, so they can save every time they shop. Members also benefit from a variety of automatic shopping related protection benefits including Delivery Guarantee, Extended Warranty, Best Price Guarantee and more.
If you have any queries about the programme or your membership please contact the Shopper Discounts & Rewards Customer Service Centre by calling the free phone number 0800 731 9935, emailing [email protected] or you can visit the website for more information at https://www.shopperdiscountsandrewards.co.uk/