We're Taking Orders & Delivering Normally as per Government Recommendations for Online Retailers

Frequently Asked Questions

1. - Do you have a showroom?

We can offer the lowest prices because we are an internet only business, we don't have any showrooms or retail outlets.
We do offer next day delivery and a hassle-free returns process, so why not take the plunge and join the one million plus customers who have bought online with us since 1999.
 

2. - Can I collect my order?

We operate a very busy warehousing site with high levels of vehicle traffic, both delivery vehicles and fork lift trucks.

For Health and Safety Reasons it is not possible for members of the public to come onto site to collect orders in person.

 

3. - What is the standard delivery time?

Delivery time can vary depending on what you have ordered and where you live. We aim to dispatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons this can be delayed.  We do show up to date stock information for each product on our website. Once you have placed an order you will be kept fully updated on the progress of your order and will be provided with a tracking link which will allow you to see the most up to date information about where your order is.
 
 

4. - Do you have an item in stock?

We do show up to date stock information for each product on our website. This information can be found under the add to basket button.
 
 

5. - How much is delivery?

FREE Standard Delivery for parcels to England, Wales and Scotland

Large Item Pallet Delivery Costs Are From £29.97

The exact charge depends on the size of pallet required (Single or Double) and the distance from our distribution warehouse in Evesham Worcestershire.

Enter your postcode at the checkout for the exact cost of your delivery.


 

6. - Do you have a telephone number I can call you on?

We do now offer support by telephone. Please give us a call on 01386 800750 with any enquiries, our telephone line opening hours can be found here. If you would like to contact us by email please use [email protected] We aim to reply to all e-mails within 24 hours. 
 
 

7. - How do I return an item?

You can view our full returns policy on this link Returns Policy. To arrange a return, you can manage your order here.

For Health and Safety reasons it is not possible for members of the public to come onto site to return orders. This would need to be arranged via courier to ensure total safety for our customers and workers.


 

8. - Do you offer any coupons or vouchers?

We do occasionally have a promotion that involves a coupon or voucher. Click this link to our home page where you will find details of any current vouchers that are available. There is a specific field on our checkout to enter the details for any coupons or vouchers we offer.
 
 

9. - Where is my order?

We keep you fully updated via e-mail on the progress of your order. However, you can also track your order via our website. Please see the following link - Track Your Order.
 
 

10. - What happens if I have ordered the wrong item?

If you have ordered the wrong item or an item that doesn't fit you can return the item to us.

For more detailed information on the returns policy please see the following link.

All returns must be sent to the following address:

Plumbworld Returns Centre
Unit 6, Block A,
Crab Apple Court
Crab Apple Way, Vale Business Park
Evesham
Worcestershire
WR11 1GP

Please ensure the item is well packed as we are unable to provide refunds for products that are returned to us damaged.

For Health and Safety reasons it is not possible for members of the public to come onto site to return orders. This would need to be arranged via courier to ensure total safety for our customers and workers.

 

11. - Can you send me a brochure?

Because our range of products and prices is constantly being updated, it proved impractical to offer a printed brochure as it would be out of date as soon as it is printed. You can see our up to date product range on our website, each of our products has a photograph and description on the website.
 

12. - What paperwork do you include with the delivery?

We don’t include invoices with the delivery. Your invoice will be emailed to you.

 

13. - How do I cancel an order?

You will need to e-mail us on [email protected]. You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.
 
 

14. - Where can I find dimensions for a product?

Where applicable we aim to show dimensions for all products we offer. If dimensions are available for a product they will be found under the 'Technical' tab on the specific product page.
 
 

15. - What is the Waste Electrical and Electronic Equipment Regulation (WEEE)?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of electrical items.

Many items can be reused or recycled so we ensure that all customers buying electrical items have the opportunity to recycle their old ones free of charge, assisting you and of course the environment. If you'd like to know more click here
 

16. - What is the Shopper Discounts and Rewards Pop-up I receive after checkout?

Shopper Discounts and Rewards is an online shopping savings programme, offering members great cash rebates at hundreds of well known online retailers, so they can save every time they shop. Members also benefit from a variety of automatic shopping related protection benefits including Delivery Guarantee, Extended Warranty, Best Price Guarantee and more. 
If you have any queries about the programme or your membership please contact the Shopper Discounts & Rewards Customer Service Centre by calling the free phone number 0800 731 9935, emailing [email protected] or you can visit the website for more information at https://www.shopperdiscountsandrewards.co.uk/

 

17. - Can I See Your Privacy Policy?

Of Course, our Privacy Policy is available here