Frequently Asked Questions

1. Do you have a showroom?

We can offer the lowest prices because we are an internet-only business, we don't have any showrooms or retail outlets.

We do offer next-day delivery and a hassle-free returns process, so why not take the plunge and join the one million plus customers who have bought online with us since 1999.

2. Can I collect my order?

We operate a very busy warehousing site with high levels of vehicle traffic, both delivery vehicles and forklift trucks.

For Health and Safety Reasons it is not possible for members of the public to come onto the site to collect orders in person.

3. What is the standard delivery time?

Delivery time can vary depending on your order and where you live. We aim to dispatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons, this can be delayed. We do show up-to-date stock information for each product on our website. Once you have placed an order you will be kept fully updated on the progress of your order and will be provided with a tracking link that will allow you to see the most up-to-date information about where your order is.

View Plumbworld Delivery Information.


4. Do you have an item in stock?

We do show up-to-date stock information for each product on our website. This information can be found under the add to basket button.

5. How much is delivery?

FREE Standard Delivery for parcels to England, Wales and Scotland

FREE Standard Delivery for bulky items in Zone 1

The exact charge depends on the size of the delivery and the distance from our distribution warehouse in Evesham Worcestershire.

Enter your postcode at the checkout or on the delivery details page for the exact cost of your delivery.

6. Do you have a telephone number I can call you on?

We do have a phone number that you can contact us on (01386 800750) as well as a live chat feature and email address. If you would like to contact us by email please use [email protected] We aim to reply to all e-mails within 24 hours.

If you're accessing our contact us page from a mobile device then you can always get in touch via WhatsApp too.

For further contact information please visit our contact us page.


7. How do I return an item?

You can view our full returns policy on this link Returns Policy. To arrange a return, you can manage your order.

The address for all returns is as follows:

Plumbworld Returns Centre

Unit 6, Block A

Crab Apple Court

Crab Apple Way


WR11 1AE

Please ensure the item is well packed as we are unable to provide refunds for products that are returned to us damaged.

You are welcome to return orders in person to our returns warehouse in Evesham. Please ensure you have arranged a returns number prior to visiting the warehouse. Please also be aware this is a warehouse and you will not be able to view any products.

8. Do you offer any coupons or vouchers?

We do occasionally have a promotion that involves a coupon or voucher. You will see our promotions advertised throughout the site - just tap on the relevant banners where you will find details of any current vouchers that are available. There is a specific field on our checkout to enter the details for any coupons or vouchers we offer. We do have regular Deals of the Week and Clearance offers too - just tap the Offers section of the website navigation.


9. Where is my order?

We will keep you fully updated via e-mail on the progress of your order. However, you can also track your order via our website. Please see the following link - Track Your Order.


10. What happens if I have ordered the wrong item?

If you have ordered the wrong item or an item that doesn't fit you can return the item to us.

Tap to see more detailed information on our returns policy.

All returns must be sent to the following address:

Plumbworld Returns Centre

Unit 6, Block A,

Crab Apple Court

Crab Apple Way, Vale Business Park



WR11 1AE

Please ensure the item is well packed as we are unable to provide refunds for products that are returned to us damaged.

For Health and Safety reasons it is not possible for members of the public to come onto site to return orders. This would need to be arranged via courier to ensure total safety for our customers and workers.


11. Can you send me a brochure?

Because our range of products and prices is constantly being updated, it proved impractical to offer a printed brochure as it would be out of date as soon as it is printed. You can see our up-to-date product range on our website, each of our products has a photograph and description on the website.


12. What paperwork do you include with the delivery?

We don’t include invoices with the delivery. Your invoice will be emailed to you.


13. How do I cancel an order?

You will need to e-mail us at [email protected]. You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.


14. Where can I find dimensions for a product?

Where applicable we aim to show the dimensions for all products we offer. If dimensions are available for a product they will be found under the 'Technical' tab on the specific product page.


15. What is the Waste Electrical and Electronic Equipment Regulation (WEEE)?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of electrical items.

Many items can be reused or recycled so we ensure that all customers buying electrical items have the opportunity to recycle their old ones free of charge, assisting you and of course the environment.


16. What is the Complete Savings discounts pop-up I see after checkout?

Complete Savings offers unrivalled cashback and online discounts. They offer a minimum of 10% cashback on purchases at hundreds of popular high street retailers. Members also receive an additional cashback bonus every month and can save up to 20% off gift cards. 

If you have any enquiries about the membership, please contact Complete Savings by calling the freephone number 0800 389 6960, emailing [email protected] or you can visit the website for more information Complete Savings - Get Cashback when you shop with us.

*Please note, that signing up for this membership is optional and Plumbworld is not responsible for any details you choose to share with Complete Savings. 

17. Can I See Your Privacy Policy?

Tap to view Plumbworld's Privacy Policy.

18. What payment options do you accept?

We accept a range of payment options including American Express, Visa, Visa debit, Mastercard, Mastercard debit, Google Pay, Amazon Pay, PayPal & Bank Transfer.

19. Do you offer Blue Light discount to employees of the NHS?

Yes, we do participate in the blue light promotion but pumps and macerators are excluded. To obtain a discount please generate a code from the Blue Light Discount website.