At Plumbworld, we believe in giving our customers exactly what they need when they need it. Whether that be advice on the latest bathroom suite, help buying this seasons must have shower or even if you just want to pass on thanks, we want to be there for you.
One of our core values is to be brilliant to our customers, as a customer you are the most important visitor to our website therefore we value your feedback
If you have been unable to find the answer to your questions on our FAQ's please contact us through one of the methods below.
Please email us on firstname.lastname@example.org
All customer service emails are responded to on a first come first served basis. We aim to reply to all e-mails within 1 working day.
Please do not re-send emails about the same issue as this will reset the date of your enquiry and put you to the bottom of the queue.
When you send us an email you will receive an automated reply with a reference number on it. If you don't receive this reply then we have not received your email and you should check that you have sent it to the correct email address as shown above.
Please phone us on 0844 3766 111.
Sales Line : Mon-Fri 8am - 9pm, Sat 9am - 5pm, Sun 11am - 5pm
Customer Service : Mon-Fri 9am - 4:30pm
Do you have a question about one of our products and need an answer quickly? Our live chat service is available Mon-Fri 8:30am - 5pm, Sat 9am - 5pm, Sun 11am - 5pm where you can chat with one of our experienced customer service consultants.
We have lots of social media accounts, but the best ones to use to contact us are Twitter or Facebook. We aim to reply within 1 hour (excluding weekends). For enquiries about your tracking or delivery options please refer to our customer services department.
Please write to us at:
Online Home Retail Ltd
Units 2, 3 and 4 Millennium Court
Please send EL/PL Portal claims to Garwyn Group - D00145