What you’re feeling right now is completely normal. After all, buying online isn’t always easy. Everyone has a story to tell about how they purchased something on eBay and never received it, or how they bought something from their favourite online clothes shop and found it didn’t fit. Those are just small items; what happens if you mess something up when you’re buying bathroom furniture?
Buying a bath, toilet or sink online was once a distant dream. People travelled miles to find bathroom furniture suitable for their own home. Measurements were written on scraps of paper, colour swatches were placed in a pocket and if any information was missing then there’d be a long trip home empty-handed. Some shops offered delivery, but in some cases a purchase would be followed by desperate phone calls to every man with van in the hope that one could help.
The option to buy your bathroom furniture online, and to have it delivered, is very much a luxury. Savour the opportunity, and follow these five top tips to make your purchase a success:
1. Look for Reliable Reviews
It’s a sad but true fact that some retailers create their own reviews. Others don’t list any reviews at all, and some have had no reviews for months or even years.
Look for recent reviews before you buy. See if they’re attributed to names, rather than listed anonymously, and use reliable websites like Trustpilot to seek out genuine responses.
2. Look for UK Contact Details
Nothing is worse than buying online, finding out that the website you’ve used was a front for a foreign seller, and having no way of receiving the product you paid for.
Check your website of choice for a UK address or phone number. If you’re still not sure, it’s better to be patient than to rush. Write to that UK address, and wait until you get a response from a genuine human being. Or, call if a number is provided and see that you get through to someone that sounds like they know what they’re talking about.
3. Look for a Returns Policy
Genuine online sellers should offer a returns policy. For you, it’s reassurance that if the item that’s delivered doesn’t meet your needs then you’ll be able to send it back. Most people check sizes before they buy, but it can be difficult to get an accurate idea of the overall look and feel of a product or the exact colour, so you’ll want to know that buying an item isn’t a solid commitment until you’ve got it in your house.
Plumbworld has its returns policy clearly listed, but for other sites you may have to dig around a bit. If in doubt check the FAQ’s.
4. Pay Securely
When buying online, look at the options offered for payment. Some people don’t like giving out their credit or debit card details, and if that’s you then you might want to sign up for a free PayPal account. It’s a secure way to pay without giving anyone but PayPal your details. Most sites accept it as a method of payment, and because you don’t have to waste time typing in your card details every time you buy it’s also a great time-saver.
5. Don’t Rush
Most purchasing mistakes are made when people rush their order. The ‘I want it now’ attitude is very common, and the thought that you’ve found the perfect item can lead you to pay before you think. Stop, take a step back, go and have a cup of tea, talk things through with someone else. Taking an hour to think about a purchase reduces your chance of doing something stupid. Sleeping on your idea is even better!