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Returns Form & Policy

365 Day Returns Policy

 

If you wish to return unwanted goods to Plumbworld anytime up to 365 days after placing your order we are happy to accept them back in resalable condition for a full refund, please follow the process below.

 

1. Contact the customer services department for a returns number via email returns@plumbworld.co.uk or phone on 01490 266 060.
2. After contacting customers services, you will be sent a returns form. Which you must complete.
3. Securely pack your return items including all original packaging in resalable condition. Take particular care with glass or ceramic items as these are very fragile.
4. Arrange for the goods to be returned to us using a carrier of your choice to:

 

Plumbworld - Returns Department
Units 2, 3 and 4 Millennium Court
Enterprise Way
Evesham
Worcestershire
WR11 1GS

 

5. Please ensure that the goods are fully insured and the return has a tracking number for your peace of mind.
6. All returns are photographed on receipt and carefully inspected by our highly trained returns team.

 

It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed when you return them to us.

In the unlikely event that the product is damaged on the return journey, we will unfortunately not be able to refund you, or return the product, but we will be able to provide you with photographic evidence to enable you to claim on your own carrier insurance.

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Download a PDF Returns Form
(returnsform.pdf - 29.6 kB)

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To obtain a returns number please email: returns@plumbworld.co.uk

The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period", this "cooling off period" is for 7 working days starting the day after delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused.

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