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If you have been unable to find the answer to your questions on previous pages, please contact us through one of the methods below.
Please email us on
All customer service emails are responded to on a first come first served basis. We aim to reply to all e-mails within 1 working day.
Please Do not re-send emails about the same issue as this will reset the date of your enquiry and put you to the bottom of the queue.
When you send us an email you will receive an automated reply with a reference number on it. If you don't receive this reply then we have not received your email and you should check that you have sent it to the correct email address as shown above.
We do not provide telephone customer services support because working with email is much more efficient, which keeps our costs down and allows us to keep our prices low.
Please phone us on 0844 3766 111.
Opening Hours: Mon-Fri 8:30am - 5:30pm, Sat 9am - 2pm
Please write to us at:
Online Home Retail Ltd
Units 2, 3 and 4 Millennium Court
Please send EL/PL Portal claims to Garwyn Group - D00145